Refund Policy
Thank you for using our services. We are committed to providing a professional and reliable experience. Please review this Refund Policy carefully to understand the terms applicable to any transaction you enter into with us.
Refund Policy Overview
Service Quality Assurance We stand behind the quality of the services we provide. If a service is materially deficient or significantly inconsistent with its description, you must notify us within a reasonable period following the provision of the service. Each request will be reviewed on a case-by-case basis. At our discretion, we may offer a correction, re-performance of the service, or other appropriate remedial action. Refunds are not guaranteed and are determined based on the specific circumstances of each request.
Eligibility for Refunds
- 3-Day Refund Window: Refund requests can be made within 3 days of the original purchase date
- Self-Service Option: Within the 3-day period, you can request a refund directly through your transactions page on our website
- After 3 Days: Refund requests made after 3 days must be submitted via email to [email protected] and will be reviewed on a case-by-case basis
Cryptocurrency Payments
Due to the volatility of cryptocurrency values and the irreversible nature of blockchain transactions, all payments made using cryptocurrency are final and non-refundable. You are responsible for reviewing all service details prior to completing any cryptocurrency payment.
How to Request a Refund
Within 3 Days:
- Visit your transactions page and use the refund option
After 3 Days:
- Email us at [email protected] with your transaction ID and explanation of your request
Processing Time
Refunds will be processed within 5-10 business days of approval, and the credit will be applied to your original method of payment.
Contact Information
For support inquiries, please contact: [email protected]
We appreciate your understanding and cooperation. Thank you for choosing our services.